A Product Owner with over six years of experience in the Payment Methods sector, specializing in Digital Accounts and Cards, possesses a comprehensive skill set in understanding problems, developing hypotheses, and formulating effective solutions. In communication with teams, squads, and stakeholders, this individual consistently demonstrates leadership, logical, and strategic thinking abilities. Proficient in writing business stories and specifications, the expertise extends to utilizing tools such as Azure DevOps, Miro, SQL, Power BI, Figma, Excel, and PowerPoint.

Beginning as a Motion Designer focused on creating animations for online campaign banners and videos, the professional advanced from a Junior Motion Designer to a Motion Media Coordinator. In this role, responsibilities included overseeing creative and motion teams in marketing and advertising campaigns for clients such as Rock in Rio, Bradesco, and Domino's. Seeking further growth, the individual transitioned into Project Management, collaborating with multidisciplinary teams of UX/UI designers and developers to address challenges, exemplified by developing the Melissa Swap app—a platform designed to facilitate the sale, purchase, and exchange of products among users while enhancing brand engagement.

With over seven years of experience in project management, the professional led multidisciplinary teams, from initial brief capturing to final delivery. This encompassed the creation of proposals and budgets, planning, time management, task scheduling and specifications, oversight of design and development processes, internal testing and client validations, and product launch. Projects managed included those related to creativity, technology, and innovation for major brands such as Localiza, Pinheiro Neto Advogados, Tirolez, JBS, Mary Kay, UNICEF, and Hershey’s.

The primary objective has been to organize and enhance products from the planning stage through to post-launch improvements, driven by data analysis and customer feedback, ensuring team engagement and the delivery of increasingly refined products.

Project Management professional with expertise in Waterfall and Agile methodologies within the IT sector, demonstrating proficiency in PMBOK, SCRUM, and Kanban best practices. Competent in applying skills for schedule creation, scope definition, requirement analysis, cost management, risk management, quality control, and performance measures such as KPIs and OKRs. Possesses substantial experience in managing infrastructure projects and ERP systems, encompassing Salesforce, SAP CRM, BI tools, NPS, VTEX platform, and database migration and system implementation processes. Recognized for implementing agile methodologies and performance metrics effectively. Exhibits strong communication skills, empathy towards team members, and a focus on resolving conflicts to ensure successful project delivery. Accumulated eight years of international experience in Spain, working within multicultural teams in multinational environments. Fluent in Spanish, holds ITIL certification, and possesses a postgraduate degree in Project Management with deep knowledge of agile transformation processes.

Software Engineering student at UCSal, specializing as a Senior Android Developer. Professional focus lies in native development using advanced, Google-recommended technologies to ensure modern and accessible software solutions.

Professional experienced in backlog management, sprint prioritization (SCRUM), and stakeholder relationships encompassing development teams, UI/UX, QA, and both external and internal clients. Skilled in creating user stories, monitoring deliveries and launches, and maintaining close coordination with the Product Marketing team. Proficient in agile management utilizing Jira (Kanban) and screen mock development using Figma.

Holds proficiency in English certified by Cambridge and TOEFL. Adept in data analysis and visualization using tools such as Data Studio, Google Analytics, and MongoDB.

A seasoned Mobile Developer with over five years of experience, skilled in Progressive Web Apps (PWA) using React and Angular, as well as in hybrid development with Flutter. Proficient in both native Android and iOS development. Recognized for strong communication skills and effective team integration, consistently providing constructive feedback and fostering a positive work environment. Distinguished by technical expertise and the ability to deliver projects swiftly and efficiently.

Technology professional with a decade of experience in system development for logistics, sales, taxation, and e-commerce domains. Technically proficient in Flutter, Node.js, Firebase, with foundational knowledge in Angular and PHP Laravel. Known for strong interpersonal skills, adaptability, effective teamwork, and receptiveness to innovative ideas. Has a background in managing projects involving external warehouses and suppliers. Holds expertise as a systems analyst, with a focus on system implementations, ERP system enhancements, and integration processes.

Quality Assurance Professional with over five years of experience, committed to delivering high-quality results. Skilled in scripting languages, automation testing frameworks, defect identification, logging, and management. Possesses a solid foundation in working closely with development teams to resolve issues. Demonstrated ability in optimizing processes, enhancing efficiency, and effectively managing dynamic environments. Proficiency in Cypress and Appium underscores a strong problem-solving aptitude and the capacity to collaborate with cross-functional teams. Capable of analyzing complex systems to identify potential areas for improvement. Actively seeking opportunities to leverage these skills in contributing to innovative projects within a forward-thinking organization.

Onedesk is a comprehensive software platform that combines project management and helpdesk capabilities, enabling teams to manage tasks, collaborate on projects, and handle customer support inquiries within a single interface. It streamlines workflows by integrating ticketing, task tracking, and communication tools to enhance productivity and customer satisfaction.

A Onedesk expert must have skills in project management, helpdesk operations, and workflow automation. Proficiency in using Onedesk's interface, configuring its settings, and integrating it with other software tools is essential. Knowledge of ticketing systems, task tracking, and customer support processes is also crucial.

How to hire a Onedesk expert

Onedesk was developed to address the need for integrated project management and helpdesk solutions. It combined these functionalities to streamline workflows and improve efficiency. The platform allowed teams to manage tasks, collaborate on projects, and handle customer support inquiries within a unified system.

About Onedesk

Strengths of Onedesk include its integrated project management and helpdesk features, user-friendly interface, and robust collaboration tools. Weaknesses may involve limited customization options and potential scalability issues for larger enterprises. Competitors include Jira, Trello, Asana, and Zendesk.

Onedesk

Top 5*

Project Management

About Onedesk

How to hire a Onedesk expert

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