Oracle Service Cloud (Rightnow) is a customer relationship management (CRM) solution that helps organizations manage customer service interactions across various channels, including email, chat, social media, and phone. It provides tools for case management, knowledge management, and analytics to improve customer support efficiency and satisfaction.
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About Oracle Service Cloud (Rightnow)
Oracle Service Cloud, originally known as RightNow Technologies, was created in 1997. It was designed to help businesses manage customer service interactions across multiple channels. Oracle acquired RightNow Technologies in 2011 to enhance its cloud-based customer service offerings.
Strengths of Oracle Service Cloud include robust multi-channel support, comprehensive case management, and strong analytics capabilities. Weaknesses include complexity in customization and a steep learning curve for new users. Competitors include Salesforce Service Cloud, Zendesk, and Microsoft Dynamics 365 Customer Service.
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How to hire a Oracle Service Cloud (Rightnow) expert
An Oracle Service Cloud expert must have skills in CRM configuration, knowledge of custom object design, proficiency in scripting languages like PHP and JavaScript, experience with data integration tools such as SOAP and REST APIs, and expertise in analytics and reporting within the platform.
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