RingCentral Contact Center is a cloud-based solution designed to manage customer interactions across various channels such as voice, email, chat, and social media. It provides tools for call routing, reporting, analytics, and workforce management to enhance customer service efficiency and effectiveness.
Howdy Network Rank#112
*Survey of over 20,000+ Howdy Professionals
About Ringcentral Contact Center
RingCentral Contact Center was developed to address the growing need for a comprehensive, cloud-based customer interaction solution. It evolved as part of RingCentral's broader suite of communication tools, leveraging their expertise in unified communications to enhance customer service capabilities. The platform aimed to streamline and improve the management of customer interactions across multiple channels.
Strengths of RingCentral Contact Center include its cloud-based flexibility, multi-channel support, and robust analytics. Weaknesses may involve a learning curve for new users and potential integration challenges with existing systems. Competitors include Five9, NICE inContact, and Genesys Cloud.
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How to hire a Ringcentral Contact Center expert
A RingCentral Contact Center expert must have skills in cloud computing, VoIP technology, CRM integration, data analytics, and familiarity with APIs for custom integrations. Proficiency in configuring call routing and workforce management tools is also essential.
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USA
$ 97K
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$ 127K
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$ 97K
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