Topdesk is a service management software that helps organizations streamline their IT service management, facilities management, and customer service processes. It offers tools for incident management, asset management, workflow automation, and self-service portals to enhance efficiency and improve user satisfaction.
Howdy Network Rank#15
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About Topdesk
Topdesk was created in 1993 to address the growing need for efficient IT service management solutions. It evolved from a simple helpdesk tool into a comprehensive service management platform, expanding its capabilities to include facilities and customer service management. Over the years, it gained recognition for its user-friendly interface and robust functionality, helping organizations improve their service delivery processes.
Topdesk's strengths include its user-friendly interface, comprehensive service management features, and strong customer support. Weaknesses may involve higher costs for smaller organizations and limited customization options. Competitors include ServiceNow, JIRA Service Management, and BMC Helix.
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How to hire a Topdesk expert
A Topdesk expert must have skills in IT service management, workflow automation, and incident management. They should be proficient in configuring and customizing the Topdesk platform, integrating it with other systems, and using its reporting and analytics tools. Knowledge of SQL for database queries and API usage for system integrations is also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 97K
$ 127K
$ 54K
$ 73K
$ 224K
Employer Cost
$ 127K
Employer Cost
Howdy savings:
$ 97K
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