Zendesk Support is a customer service software that helps businesses manage and respond to customer inquiries and issues across various channels, including email, chat, phone, and social media. It streamlines communication, tracks support tickets, and provides tools for collaboration and automation to improve customer service efficiency.
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About Zendesk Support
Zendesk Support was created in 2007 to provide businesses with a streamlined way to manage customer service inquiries. It aimed to simplify and enhance the customer support experience by offering a unified platform for handling communications across multiple channels.
Strengths of Zendesk Support include its user-friendly interface, robust automation features, and multi-channel support capabilities. Weaknesses include its potentially high cost for small businesses and complexity for new users. Competitors include Freshdesk, Salesforce Service Cloud, and Help Scout.
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How to hire a Zendesk Support expert
A Zendesk Support expert must have skills in ticket management, automation setup, and workflow configuration. They should be proficient in using Zendesk APIs, integrating third-party applications, and customizing the platform with triggers and macros. Knowledge of data analysis and reporting within Zendesk is also essential.
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Hire María CamilaMaría Camila is an Account Manager with over seven years of experience. Working in client management and customer relations, María Camila has led supervisory teams, implemented project management strategies, and evaluated KPIs to fuel decision-making.
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$ 127K
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