Zoho Desk is a customer service software that helps businesses manage and respond to customer inquiries efficiently. It offers features like ticket management, automation, analytics, and multi-channel support to streamline customer support processes and improve overall service quality.
Zoho Desk
Zoho Desk is a customer service software that helps businesses manage and respond to customer inquiries efficiently. It offers features like ticket management, automation, analytics, and multi-channel support to streamline customer support processes and improve overall service quality.
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About Zoho Desk
Zoho Desk was created in 2016 by Zoho Corporation to address the growing need for efficient customer service management. It aimed to provide businesses with tools to streamline support processes, automate repetitive tasks, and offer multi-channel support, ultimately enhancing customer satisfaction.
Strengths of Zoho Desk include its comprehensive ticket management, automation capabilities, and integration with other Zoho products. Weaknesses may involve a learning curve for new users and occasional performance issues. Competitors include Zendesk, Freshdesk, and Salesforce Service Cloud.
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How to hire a Zoho Desk expert
A Zoho Desk expert must have skills in ticket management, workflow automation, and report generation. They should be proficient in integrating Zoho Desk with other Zoho applications and third-party tools. Knowledge of API usage for custom integrations and familiarity with multi-channel support features are also essential.
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