8x8 Contact Center is a cloud-based customer engagement platform that enables businesses to manage and optimize customer interactions across multiple channels, including voice, email, chat, and social media. It provides tools for routing, reporting, and analytics to improve customer service efficiency and effectiveness.
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About 8x8 Contact Center
8x8 Contact Center was developed as part of 8x8, Inc.'s broader strategy to offer comprehensive cloud communication solutions. The company, founded in 1987, expanded into the contact center space to address the growing need for integrated customer engagement tools. It aimed to provide businesses with a scalable and efficient way to manage customer interactions across various channels.
Strengths of 8x8 Contact Center include its robust multi-channel support, scalability, and comprehensive analytics. Weaknesses may involve occasional technical issues and a learning curve for new users. Competitors include Genesys, NICE inContact, and Five9.
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How to hire a 8x8 Contact Center expert
An 8x8 Contact Center expert must have skills in cloud computing, VoIP technology, and CRM integration. Proficiency in using the 8x8 platform's analytics and reporting tools is essential. Familiarity with APIs for customization and experience in multi-channel communication management are also important.
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