Agiloft Service Desk is a comprehensive IT service management solution that automates and streamlines IT support processes. It offers features such as ticketing, workflow automation, knowledge management, and reporting to enhance efficiency and improve customer satisfaction.
Top 5*
Customer Support
About Agiloft Service Desk
Agiloft Service Desk was developed to address the need for a flexible and customizable IT service management solution. It evolved over time to incorporate advanced features like workflow automation and knowledge management, aiming to improve efficiency and customer satisfaction in IT support processes.
Strengths of Agiloft Service Desk include its high level of customization, robust automation capabilities, and comprehensive feature set. Weaknesses may involve a steep learning curve and potentially higher costs for extensive customizations. Competitors include ServiceNow, BMC Helix, and Freshservice.
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How to hire a Agiloft Service Desk expert
An Agiloft Service Desk expert must have skills in workflow automation, database management, scripting languages like JavaScript, and familiarity with REST APIs. Proficiency in configuring and customizing the Agiloft platform is also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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