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Bmc Remedyforce

Bmc Remedyforce is a cloud-based IT service management solution built on the Salesforce platform. It streamlines IT operations by offering incident management, problem management, change management, asset management, and service request fulfillment. The tool helps organizations improve service delivery, increase efficiency, and ensure compliance with industry standards.

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About Bmc Remedyforce

Bmc Remedyforce was created in 2011 through a collaboration between BMC Software and Salesforce. It aimed to leverage the cloud capabilities of Salesforce to offer a comprehensive IT service management solution. The goal was to provide businesses with an efficient, scalable platform for managing IT services and improving operational efficiency.

Strengths of Bmc Remedyforce include its cloud-based architecture, seamless integration with Salesforce, and comprehensive IT service management features. Weaknesses may involve complex initial setup and potential reliance on Salesforce for full functionality. Competitors include ServiceNow, Cherwell Service Management, and Ivanti Service Manager.

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How to hire a Bmc Remedyforce expert

A Bmc Remedyforce expert must have skills in Salesforce administration, IT service management (ITSM) frameworks like ITIL, and knowledge of configuring and customizing Remedyforce modules. Proficiency in Apex programming, Visualforce, and SOQL for advanced customization is also essential. Familiarity with integration tools and APIs for connecting Remedyforce with other systems is beneficial.

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