Ca Service Desk Manager

A proficient Low-Code Developer with a degree in Systems Analysis and Development, equipped with practical experience in IT and a strong focus on digitalization and automation technologies. Currently employed as a Low-Code Developer for a major client, responsible for gathering business requirements, developing applications, and supporting post-implementation processes. Previous roles include MIS Analyst, where analytical skills were applied to enhance operational efficiencies through daily KPI reporting, and a substantive internship in Information Technology at BASF, focusing on Identity and Access Management and developing dashboards using MS Power BI and applications on MS PowerApps. Demonstrates advanced English proficiency and international exposure through studies in the UK, coupled with a commitment to continuous learning in emerging tech fields such as IoT, Artificial Intelligence, and Business Intelligence.

Graduate in technology and currently pursuing an MBA in Cyber Defense, specializing in cybersecurity with a focus on Security Information and Event Management (SIEM) and various analytical tools. Proficient in IBM IPsec, Fortinet, Endpoint Detection and Response (CrowdStrike), Rapid7, Microsoft Defender, and Cloudflare Web Application Firewall (WAF). Demonstrates strong capability in user and password management through CyberArk, as well as expertise in detecting leaks on the deep and dark web using Threat Intel Axur. Additionally, skilled in phishing analysis and mitigation, data center control, backup encryption, and infrastructure administration with significant experience in threat detection and mitigation. Actively seeking opportunities for professional advancement and to contribute meaningfully to organizational success.

An experienced IT professional skilled in the planning, coordination, analysis, and development of information system projects. This individual has managed global projects involving multicultural teams and possesses expertise across multiple industries such as Banking, Financial Services, and Insurance (BFSI), Life Sciences and Healthcare (LSHC), Logistics, and Manufacturing.

With 25 years of experience in the IT environment, holding roles as Product Owner, Systems and Business Analyst, and Project Manager. Graduate in Information Systems from Instituto Presbiteriano Mackenzie with a technical background in Data Processing and advanced English skills. Expertise includes establishing and communicating product vision to development teams and stakeholders, managing product backlog, setting OKRs and KPIs, creating user stories, collaborating with development teams, leading agile Scrum ceremonies, and making decisions on product scope, priorities, and feature releases. Constantly evaluates product progress by measuring the impact of released features and seeks feedback from users and stakeholders for continuous improvements. Possesses a technical skillset that facilitates effective discussions with infrastructure, architecture, and development teams.

A seasoned Project Manager with 15 years of expertise in system development, solution implementation, logistics, and infrastructure. Focuses on delivering results while effectively managing stakeholders' expectations. Possesses strong communication skills and extensive experience collaborating with multidisciplinary teams to achieve optimized outcomes. Proficient in employing established market tools and methodologies, while also adept at tailoring approaches to align with specific organizational and client needs.

Specialist in Siem Splunk, QRadar, and Microsoft Sentinel integrations within the threat detection sector of the banking industry. Extensive experience in security monitoring, with a strong emphasis on threat detection studies. Proficient in utilizing security tools, including McAfee and Cisco IPS, WAF F5, Falcon Crowdstrike, Microsoft Defender, and Microsoft Endpoint.