Capsule Crm

Information Technology and Project Management professional with over 20 years of experience in the finance, healthcare services sectors, and system development consultancy. Specializes in deploying integrated management systems, automation tools, robotics, and integration solutions such as ERP, CRM, HCM, and ITSM. Demonstrates proficiency in process mapping utilizing BPMN, adherence to ITIL standards, and the application of Project Model Canvas. Excels in implementing Kanban and Trello alongside Agile methodologies, including SCRUM, to enhance operational efficiency and profitability through process optimization or automation. Holds certifications in SCRUM SFC, inbound marketing techniques from HubSpot Academy, and project management and customer relationship management from Bitrix24 via Br24 Academy.

Boasting a cumulative three-year tenure in the technology sector, encompassing an initial internship and subsequent two years of experience as a systems analyst, the candidate has recently engaged in a project involving pivotal market technologies. This project spans critical components such as AWS, Salesforce, Azure, and other DevOps tools.

A Data Scientist in training with a degree in Actuarial Science obtained in 2022. Possesses practical experience as a data analyst, demonstrating proficiency in SQL, Python, Numpy, Pandas, and Seaborn. Additional expertise includes the CRISP-DM methodology, Statistics, Mathematics, PySpark, and Azure. Noted for strong collaboration, effective teamwork, and problem-solving abilities.

Support Analyst with extensive expertise in delivering user support, adept at resolving both software and network-related issues. Focused on actively contributing to the enhancement of IT infrastructure to ensure high levels of user satisfaction and process efficiency. Committed to effective collaboration with internal teams to identify IT requirements for various projects and maintaining productive interactions with suppliers and technological partners.

Expert in technology with over 20 years of experience, including a 12-year focus on E-commerce and digital platforms within major retail companies. Demonstrated competence in digital transformation for online retail, encompassing recruitment, training, and management of software development teams for digital products. Proven track record in digital product management from inception to maintenance, with a strong focus on setting objectives, goals, and key metrics for products and squads, while closely monitoring these indicators with stakeholders and teams. Skilled in managing large, multidisciplinary, and multifunctional teams, as well as internal and external service providers, alongside adept contract negotiations and budget management. Proficient in applying Agile methodologies, including the implementation and readjustment of Scrum and Kanban frameworks, as well as custom methods. Adept at handling projects that integrate physical retail with digital platforms, supporting the operation and evolution of E-commerce systems, Omni-Channel strategies, and integrated platforms. Experienced in solving complex problems across various operations and developing new sales channels. Well-versed in crisis management, problem resolution, and team scalability during critical retail periods such as Black Friday. Expertise in E-commerce platforms, including Vtex, SalesForce Commerce Cloud, and OMS Linx, along with familiarity with digital product tools such as Google Analytics, Tag Manager, Hotjar, and Jira. Technical background focused on front-end systems, including code performance, mobile testing, A/B testing, SEO, prototyping, and responsiveness using HTML, CSS, JavaScript, and APIs.

Professional with eight years of experience in ERP systems implementation and object-oriented programming, including developing APIs and web platforms using Java, JavaScript, and JSX. Proficient in utilizing various integrated development environments and tools such as Eclipse, NetBeans, Wildfly, Visual Studio Code, and Insomnia, as well as technologies like React Native, npm, yarn, and Node.js. Demonstrates expertise in integrating new solutions with legacy systems. Additionally, possesses considerable knowledge in business intelligence tools, including the utilization of Totvs Analycts Godata and Microsoft's Microstrategy, for the purpose of gathering and developing business intelligence across various sectors and areas.

An experienced administrative intern specializing in government management, with a background in teaching English. Pursuing a degree in Information Systems, projected to graduate in December 2022. Currently interning in front-end development, with a focus on CSS, JavaScript, and HTML.

With a strong strategic mind and a flair for fostering innovation, I excel in driving growth within organizations. My expertise in shaping digital culture and understanding the nuances of international relations allows me to navigate and leverage global markets effectively. Throughout my career, I have consistently demonstrated an ability to conceptualize and implement strategies that lead to sustainable development and competitive advantage in the digital age.