Experienced Customer Support Specialist with extensive tenure in serving the Santa Catarina region. Subsequently assumed the role of Systems Analyst, concentrating on the planning and implementation of system enhancements. Later progressed to the position of Developer, executing a diverse array of projects across varying scales.

Java Developer with extensive experience specializing in Java development. Proficient in Java programming language (Java 8+) and skilled in relational databases such as Oracle, SQL Server, MySQL, and PostgreSQL, with a strong command of PL/SQL and familiarity with T-SQL. Expertise in the Spring framework, including Spring Boot and Spring Batch, and comprehensive knowledge of testing frameworks like JUnit and Mockito. Adept in version control systems including Git, GitLab, Bitbucket, and Git Flow, and experienced with tools such as Sonar and Jira.

Skilled in the development of REST APIs and well-versed in agile methodologies such as Scrum and Kanban. Competent in API documentation with OpenAPI or Swagger, and knowledgeable in JSON and XML data formats. Proficient in testing APIs using tools like Postman or Insomnia, with an understanding of microservices architecture and CI/CD pipeline tools such as Bamboo, GitLab, and Jenkins. Basic knowledge of Docker containerization technology and principles of Clean Code.

Additionally, possesses familiarity with NoSQL databases, messaging systems like IBM MQ, application containers including Tomcat, Websphere, WildFly, and WebLogic. Understanding of Domain-driven Design (DDD), Test-driven Development (TDD), AngularJS, Vue.js, and TypeScript. Demonstrates a proven track record of developing large-scale applications, with a reputation for preemptively addressing issues and achieving goals efficiently. Recognized for strong work ethic, reliability, and determination.

Holding a degree in Systems Analysis and Development and an MBA with a specialization in Business Intelligence, the candidate currently serves as a Data Analyst. They have cultivated a career in Data Science, demonstrating proficiency in various phases of data management, including extraction, transformation, loading, and modeling (ETL). Additionally, they are adept at creating and maintaining reports in tools such as Excel and Power BI, with a focus on key performance indicators (KPIs) and balanced scorecards (BSC). Their expertise has facilitated the generation of insights to support operational decision-making processes.

Web Developer specializing in the creation of responsive, attractive, and high-performance interfaces, with three years of experience in Agile methodologies and collaborative decision-making with development teams. Proficiency in React.js, Vue.js, TypeScript, and Node.js, complemented by extensive experience in designing and building REST APIs. Possesses strong interpersonal skills, including active listening, persistence, resilience, teamwork, and effective communication both written and oral. Holds a passionate interest in learning and teaching musical instruments to children, coupled with an enjoyment of UFC.

An experienced developer with over four years specializing in front-end development, adept at utilizing frameworks to engineer dynamic applications. Constantly seeking opportunities to expand expertise in front-end technologies.

A seasoned Developer with seven years of experience specializes in mobile development through React Native. This professional excels in crafting efficient and high-quality mobile applications leveraging JavaScript and React Native, consistently contributing significant value to various projects. The skill set expands beyond React Native to include related technologies such as React for web applications and Node for backend development. This comprehensive knowledge allows for the delivery of integrated and cohesive solutions from the user interface to the backend.

Initial forays into mobile development began during an internship at a notable agricultural research institute, where involvement in the creation of two web platforms using Python and the initiation of a project in Java demonstrated versatility and a strong propensity for embracing new technologies. By staying abreast of the latest trends and best practices in mobile development, this professional ensures skills remain aligned with market demands, consistently bringing dedication and a passion for enhancing the success of mobile projects through a deep expertise in React Native.

Front-End Developer with extensive experience since 2014, proficient in working across various scales of businesses. Specializes in HTML, CSS (including Sass and Less), and JavaScript frameworks such as JQuery, Vue.js, and React.

A Bachelor in Information Systems and an MBA in Business Intelligence & Analytics, with extensive experience in the implementation of Data Warehouse, Big Data, Data Lake, and Business Intelligence projects. Specialization includes methodologies, architecture, and database programming technologies such as Teradata, Oracle, Azure, SQL Server, Cassandra, ScyllaDB, Hive, and Spark. Proficient in requirement gathering, dimensional modeling (Star Schema and Snowflake), and transactional noSQL modeling. Skilled in redesigning data governance processes, employing ETL methodology with tools such as PowerCenter, DataStage, and SSIS, and mastering Business Intelligence tools including MicroStrategy, SAP Business Objects (BI), SAS, and Power BI. Programming expertise encompasses Python, PySpark, JupyterLab, and DevOps practices, with capabilities in OpenShift administration within Azure and AWS environments, including sizing considerations. An adept Git Maintainer, skilled in creating pipelines using Jenkins and proficient in Linux administration. With over 20 years of IT experience focused on Business Intelligence and Data Engineering, contributions have been made across various significant companies.

Cloudtalk is a cloud-based call center software designed to streamline communication for businesses. It offers features such as call routing, automated workflows, and real-time analytics, enabling efficient management of customer interactions and improving overall service quality.

A Cloudtalk expert must have skills in VoIP technology, CRM integration, call flow configuration, and real-time analytics. Proficiency in API utilization and experience with cloud infrastructure management are also essential.

How to hire a Cloudtalk expert

Cloudtalk was created in 2018 to address the growing need for efficient, cloud-based call center solutions. It aimed to enhance customer service operations by providing robust tools for call management, analytics, and automation.

About Cloudtalk

Strengths of Cloudtalk include its user-friendly interface, comprehensive analytics, and seamless integration with various CRM systems. Weaknesses involve occasional call quality issues and higher costs for advanced features. Competitors include RingCentral, Aircall, and Talkdesk.

Cloudtalk

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About Cloudtalk

How to hire a Cloudtalk expert

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