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Microsoft Teams Phone

Microsoft Teams Phone is a cloud-based telephony solution that integrates with Microsoft Teams, enabling users to make, receive, and transfer calls using their Teams client. It provides enterprise-grade calling features such as voicemail, call forwarding, and auto-attendants, facilitating seamless communication and collaboration within organizations.

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About Microsoft Teams Phone

Microsoft Teams Phone was introduced by Microsoft as part of its broader Teams platform, which launched in 2017. It evolved from Microsoft's earlier communication tools, such as Skype for Business, to provide a more integrated and comprehensive solution for enterprise communication. The aim was to create a unified platform that combined chat, video meetings, and telephony to enhance workplace collaboration and productivity.

Strengths of Microsoft Teams Phone include seamless integration with the Microsoft 365 ecosystem, robust security features, and comprehensive call management capabilities. Weaknesses involve potential dependency on stable internet connections and occasional complexity in setup for large organizations. Competitors include Zoom Phone, Cisco Webex Calling, and RingCentral.

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How to hire a Microsoft Teams Phone expert

A Microsoft Teams Phone expert must have skills in configuring and managing Direct Routing, proficiency in PowerShell scripting for automation and troubleshooting, experience with Microsoft 365 administration, knowledge of Session Border Controllers (SBCs), and expertise in network optimization for VoIP. Additionally, familiarity with telephony protocols such as SIP and PSTN integration is essential.

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