Epicor Service Management is a software solution designed to help organizations manage their service operations efficiently. It provides tools for scheduling, dispatching, and tracking service activities, enabling businesses to improve customer satisfaction, optimize resource utilization, and streamline service workflows.
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About Epicor Service Management
Epicor Service Management was developed to address the growing need for efficient service operations management in various industries. It evolved as part of Epicor Software Corporation's broader suite of enterprise resource planning (ERP) solutions. The software aimed to streamline service workflows, improve customer satisfaction, and optimize resource utilization.
Epicor Service Management's strengths include comprehensive service management features, integration with ERP systems, and real-time data access. Its weaknesses may involve a steep learning curve and potentially high implementation costs. Competitors include SAP Service Cloud, Oracle Service Cloud, and Microsoft Dynamics 365 for Field Service.
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How to hire a Epicor Service Management expert
An Epicor Service Management expert must have skills in ERP system configuration, SQL database management, and familiarity with Epicor's specific modules and tools. Proficiency in scripting languages for customization, experience with integration protocols like REST or SOAP, and strong analytical skills for data interpretation are also essential.
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