Freshcaller (Freshworks) is a cloud-based call center software designed to streamline customer support and sales operations. It offers features like call routing, IVR, call recording, and analytics to enhance communication efficiency and improve customer service.
Freshcaller (Freshworks)
Freshcaller (Freshworks) is a cloud-based call center software designed to streamline customer support and sales operations. It offers features like call routing, IVR, call recording, and analytics to enhance communication efficiency and improve customer service.
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About Freshcaller (Freshworks)
Freshcaller (Freshworks) was launched in 2017 by Freshworks Inc. to provide businesses with a robust, cloud-based call center solution. The platform aimed to simplify customer support and sales operations through features like call routing, IVR, and analytics, addressing the need for efficient communication tools in growing organizations.
Strengths of Freshcaller include its user-friendly interface, seamless integration with other Freshworks products, and comprehensive features like call routing and analytics. Weaknesses may involve limited advanced functionalities compared to more established competitors. Competitors include RingCentral, Aircall, and 8x8.
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How to hire a Freshcaller (Freshworks) expert
A Freshcaller (Freshworks) expert must have skills in VoIP technology, familiarity with cloud-based telephony systems, proficiency in configuring IVR and call routing, and experience with API integrations. Knowledge of CRM systems and data analytics for call performance is also essential.
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