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Freshchat

Freshchat is a customer messaging software designed to help businesses engage with their customers through web, mobile, and social messaging channels. It provides features like live chat, bots, and automated campaigns to streamline customer support and improve communication efficiency.

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About Freshchat

Freshchat was launched in 2017 as part of Freshworks Inc. It was created to offer businesses a modern messaging platform for customer support, aiming to enhance customer engagement and streamline communication through various digital channels.

Strengths of Freshchat include its user-friendly interface, robust automation features, and seamless integration with other Freshworks products. Weaknesses may involve occasional bugs and limited customization options. Competitors include Intercom, Zendesk Chat, and Drift.

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How to hire a Freshchat expert

A Freshchat expert must have skills in configuring chatbots, managing automated workflows, integrating Freshchat with CRM systems, and analyzing chat metrics. Proficiency in API usage and familiarity with webhooks are also essential.

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