Helpcrunch is a customer communication platform that offers live chat, email automation, and a knowledge base to enhance customer support and engagement. It helps businesses streamline their customer service processes, manage inquiries efficiently, and improve overall customer satisfaction.
Top 5*
Customer Support
About Helpcrunch
Helpcrunch was created in 2016 to address the need for a comprehensive customer communication platform. It aimed to combine live chat, email automation, and a knowledge base into one solution to help businesses manage customer support more effectively and improve engagement.
Helpcrunch's strengths include its all-in-one platform, user-friendly interface, and robust automation features. Weaknesses may involve limited integrations and occasional performance issues. Competitors include Intercom, Zendesk, and Freshdesk.
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How to hire a Helpcrunch expert
A Helpcrunch expert must have skills in live chat management, email automation setup, knowledge base creation, and CRM integration. Proficiency in data analytics and understanding customer support metrics are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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