Helpdeskz is a web-based help desk software that allows businesses to manage customer support tickets, track inquiries, and provide efficient support through a centralized platform. It offers features like ticket management, knowledge base integration, and reporting tools to streamline customer service operations.
Top 5*
Customer Support
About Helpdeskz
Helpdeskz was created to provide businesses with a streamlined solution for managing customer support inquiries. It offered features such as ticket management and knowledge base integration to enhance customer service efficiency. The software aimed to centralize support operations and improve response times for businesses.
Strengths of Helpdeskz included its user-friendly interface and efficient ticket management system. Weaknesses involved limited advanced features and customization options. Competitors included Zendesk, Freshdesk, and Kayako.
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How to hire a Helpdeskz expert
A Helpdeskz expert must have skills in PHP and MySQL for customization and database management, proficiency in HTML, CSS, and JavaScript for interface modifications, and experience with server management to ensure smooth software operation.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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