MaestroQA is a quality assurance platform designed for customer support teams. It helps organizations monitor, evaluate, and improve the performance of their support agents by providing tools for quality scoring, feedback, and analytics.
Top 5*
Customer Support
About Maestroqa
MaestroQA was created in 2015 to address the need for better quality assurance in customer support. It provided tools for monitoring and improving support agent performance through quality scoring, feedback, and analytics.
Strengths of MaestroQA include its robust quality scoring system, detailed analytics, and user-friendly interface. Weaknesses may involve a learning curve for new users and potential integration issues with some systems. Competitors include Stella Connect, Zendesk Quality Management, and Playvox.
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How to hire a Maestroqa expert
A MaestroQA expert must have skills in data analysis, proficiency with quality assurance metrics, experience with customer support platforms, and the ability to integrate and configure software systems.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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