Mint Service Desk is a software platform designed for managing IT service requests and incidents. It helps organizations streamline their support processes, track issues, and improve customer service efficiency through ticketing systems, asset management, and reporting tools.

About Mint Service Desk
Mint Service Desk was created to address the need for efficient IT service management. It provided tools for handling service requests, tracking incidents, and managing assets. The platform evolved to help organizations enhance their customer support operations through streamlined processes and comprehensive reporting.
Strengths of Mint Service Desk included its user-friendly interface, robust ticketing system, and effective asset management features. Weaknesses involved limited customization options and occasional performance issues. Competitors included ServiceNow, Jira Service Management, and Freshservice.
Hire Mint Service Desk Experts
Work with Howdy to gain access to the top 1% of LatAM Talent.
Share your Needs
Talk requirements with a Howdy Expert.
Choose Talent
We'll provide a list of the best candidates.
Recruit Risk Free
No hidden fees, no upfront costs, start working within 24 hrs.
How to hire a Mint Service Desk expert
A Mint Service Desk expert must have skills in IT service management, familiarity with ticketing systems, proficiency in asset management, and experience with reporting tools. Knowledge of SQL databases and API integrations is also crucial for advanced configurations and customizations.

Thiago V.
Skills
A seasoned Project Manager with 15 years of expertise in system development, solution implementation, logistics, and infrastructure. Focuses on delivering results while effectively managing stakeholders' expectations. Possesses strong communication skills and extensive experience collaborating with multidisciplinary teams to achieve optimized outcomes. Proficient in employing established market tools and methodologies, while also adept at tailoring approaches to align with specific organizational and client needs.

Lucas L.
Skills
Graduate in technology and currently pursuing an MBA in Cyber Defense, specializing in cybersecurity with a focus on Security Information and Event Management (SIEM) and various analytical tools. Proficient in IBM IPsec, Fortinet, Endpoint Detection and Response (CrowdStrike), Rapid7, Microsoft Defender, and Cloudflare Web Application Firewall (WAF). Demonstrates strong capability in user and password management through CyberArk, as well as expertise in detecting leaks on the deep and dark web using Threat Intel Axur. Additionally, skilled in phishing analysis and mitigation, data center control, backup encryption, and infrastructure administration with significant experience in threat detection and mitigation. Actively seeking opportunities for professional advancement and to contribute meaningfully to organizational success.

Celso R.
Skills
With 25 years of experience in the IT environment, holding roles as Product Owner, Systems and Business Analyst, and Project Manager. Graduate in Information Systems from Instituto Presbiteriano Mackenzie with a technical background in Data Processing and advanced English skills. Expertise includes establishing and communicating product vision to development teams and stakeholders, managing product backlog, setting OKRs and KPIs, creating user stories, collaborating with development teams, leading agile Scrum ceremonies, and making decisions on product scope, priorities, and feature releases. Constantly evaluates product progress by measuring the impact of released features and seeks feedback from users and stakeholders for continuous improvements. Possesses a technical skillset that facilitates effective discussions with infrastructure, architecture, and development teams.

Matheus B.
Skills
Specialist in Siem Splunk, QRadar, and Microsoft Sentinel integrations within the threat detection sector of the banking industry. Extensive experience in security monitoring, with a strong emphasis on threat detection studies. Proficient in utilizing security tools, including McAfee and Cisco IPS, WAF F5, Falcon Crowdstrike, Microsoft Defender, and Microsoft Endpoint.

Michel M.
Skills
An experienced IT professional skilled in the planning, coordination, analysis, and development of information system projects. This individual has managed global projects involving multicultural teams and possesses expertise across multiple industries such as Banking, Financial Services, and Insurance (BFSI), Life Sciences and Healthcare (LSHC), Logistics, and Manufacturing.

Larissa B.
Skills
A proficient Low-Code Developer with a degree in Systems Analysis and Development, equipped with practical experience in IT and a strong focus on digitalization and automation technologies. Currently employed as a Low-Code Developer for a major client, responsible for gathering business requirements, developing applications, and supporting post-implementation processes. Previous roles include MIS Analyst, where analytical skills were applied to enhance operational efficiencies through daily KPI reporting, and a substantive internship in Information Technology at BASF, focusing on Identity and Access Management and developing dashboards using MS Power BI and applications on MS PowerApps. Demonstrates advanced English proficiency and international exposure through studies in the UK, coupled with a commitment to continuous learning in emerging tech fields such as IoT, Artificial Intelligence, and Business Intelligence.
The best of the best optimized for your budget.
Thanks to our Cost Calculator, you can estimate how much you're saving when hiring top global talent with no middlemen or hidden fees.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.