Proprofs Help Desk is a customer support software that streamlines ticket management, automates workflows, and enhances communication between customers and support teams. It helps businesses efficiently resolve customer issues, track performance metrics, and improve overall service quality.
Top 5*
Customer Support
About Proprofs Help Desk
Proprofs Help Desk was created to provide businesses with an efficient tool for managing customer support inquiries. It aimed to streamline ticket management and improve communication between support teams and customers. The platform evolved to include automated workflows and performance tracking, enhancing the overall quality of customer service.
Strengths of Proprofs Help Desk include user-friendly interface, robust ticket management, and automation features. Weaknesses may involve limited customization options and occasional performance issues. Competitors include Zendesk, Freshdesk, and Zoho Desk.
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How to hire a Proprofs Help Desk expert
A Proprofs Help Desk expert must possess skills in ticket management, workflow automation, and data analytics. They should be proficient in using the software's reporting tools, customizing support portals, and integrating with other business applications.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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