IT Specialist with over 20 years of experience in both public and private sectors, specializing in COBOL, SQL, IBM MVS/zOS and Unisys Series A/MCP mainframes, as well as database management systems such as DB2 and DMSII. Proficient in developing and coordinating process and performance improvements, managing configuration and integration efforts, and undertaking legacy modernization projects. Well-versed in addressing strategic demands and commercial automation. Experienced in providing training, conducting technical and economic feasibility studies, and supporting both pre- and post-sales activities. Additionally, skilled in participating in industry events and presentations, as well as managing migration projects and other relevant tasks.

A Software Engineer specializing in the development of robust and scalable solutions through the use of JavaScript and TypeScript. Possesses a strong foundation in web development, demonstrating proficiency in constructing modern web applications utilizing both React and Angular frameworks. Additionally, holds substantial backend expertise with Node.js and NestJs, coupled with experience in managing relational and non-relational databases.

Back-end Developer with over a decade of experience in web development and infrastructure, specializing in managing high-traffic applications with daily visits reaching up to 5 million. Possesses strong proficiency in functional programming, object-oriented programming (OOP), and languages including PHP, Java, and JavaScript. Focus areas include application scalability, infrastructure development, adherence to best development practices, Test Driven Development (TDD), and Behavior Driven Development (BDD).

A seasoned professional with two decades of expertise in comprehensive Business Intelligence (BI) projects, encompassing all phases from Data Management and Data Warehousing to the delivery of final dashboards. Proficiencies include data gathering, dimensional modeling, ETL processes, and dashboard creation. Additionally, the individual has served in an architectural role, offering team support and contributing innovative ideas and solutions.

A developer with over two years of expertise in web development, specializing in Python and JavaScript, demonstrating leadership capabilities through experience as a Scrum Master. Adept in managing developer teams, ensuring the successful completion of projects, and fostering productive client relationships. Additional experience includes customer support, project management, and active involvement in client meetings, aimed at attaining client satisfaction and project success. Possesses a fervent commitment to devising innovative and efficient solutions, delivering high-quality outcomes that propel business success. Knowledgeable in frameworks such as Django, React, and Node.js.

A seasoned Computer Science professional with over 25 years of experience in technology. Possesses extensive expertise in the development, deployment, and maintenance of software across various platforms. Demonstrates robust technical capabilities and excellent interpersonal skills, allowing effective interaction with a diverse clientele. Highly motivated to embrace challenging opportunities for continuous growth and advancement in IT competencies.

Graduate in Systems Analysis and Development with extensive experience in project development utilizing HTML, CSS, JavaScript, React JS, Angular, Node.js, and TypeScript. Demonstrates a strong commitment to continuous learning and skill enhancement. Ready to collaborate on new initiatives, share expertise, and stay informed on new tools and emerging technologies.

Graduated in Telecommunications Engineering from the University of Fortaleza with a postgraduate degree in Project Management from the Getulio Vargas Foundation. Experienced in planning and control methodologies, project management tools, and business intelligence. Functions as a Back-End Developer in the research and development sector. Specializes in the development of internal systems using JavaScript (NodeJS with Express and NestJS frameworks) in conjunction with databases such as PostgreSQL and MySQL, within a service-oriented architecture. Proficient in utilizing Docker for operating system virtualization and automation, Git for version control, Trello for project management, DBDesigner for database architecture, and Figma for graphic interface design.

Proprofs Help Desk is a customer support software that streamlines ticket management, automates workflows, and enhances communication between customers and support teams. It helps businesses efficiently resolve customer issues, track performance metrics, and improve overall service quality.

A Proprofs Help Desk expert must possess skills in ticket management, workflow automation, and data analytics. They should be proficient in using the software's reporting tools, customizing support portals, and integrating with other business applications.

How to hire a Proprofs Help Desk expert

Proprofs Help Desk was created to provide businesses with an efficient tool for managing customer support inquiries. It aimed to streamline ticket management and improve communication between support teams and customers. The platform evolved to include automated workflows and performance tracking, enhancing the overall quality of customer service.

About Proprofs Help Desk

Strengths of Proprofs Help Desk include user-friendly interface, robust ticket management, and automation features. Weaknesses may involve limited customization options and occasional performance issues. Competitors include Zendesk, Freshdesk, and Zoho Desk.

Proprofs Help Desk

Top 5*

Customer Support

About Proprofs Help Desk

How to hire a Proprofs Help Desk expert

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