Holding a degree in Systems Analysis and Development and an MBA with a specialization in Business Intelligence, the candidate currently serves as a Data Analyst. They have cultivated a career in Data Science, demonstrating proficiency in various phases of data management, including extraction, transformation, loading, and modeling (ETL). Additionally, they are adept at creating and maintaining reports in tools such as Excel and Power BI, with a focus on key performance indicators (KPIs) and balanced scorecards (BSC). Their expertise has facilitated the generation of insights to support operational decision-making processes.

Graduated in Telecommunications Engineering from the University of Fortaleza with a postgraduate degree in Project Management from the Getulio Vargas Foundation. Experienced in planning and control methodologies, project management tools, and business intelligence. Functions as a Back-End Developer in the research and development sector. Specializes in the development of internal systems using JavaScript (NodeJS with Express and NestJS frameworks) in conjunction with databases such as PostgreSQL and MySQL, within a service-oriented architecture. Proficient in utilizing Docker for operating system virtualization and automation, Git for version control, Trello for project management, DBDesigner for database architecture, and Figma for graphic interface design.

Experienced web developer with over five years in frontend, backend, and DevOps. Possesses a degree in Computer Science from the Federal University of Mato Grosso.

Back-end Programmer with over four years of experience in system development and data manipulation, proficient in GO, SQL and NoSQL databases, .NET, and C#. Demonstrates a strong enthusiasm for technology and its potential to transform the digital landscape. Recognized for a deep passion for science, a proactive approach, and exceptional self-teaching capabilities.

Front-end developer with over two years of experience in web development, specializing in creating and maintaining banking fraud systems. Possesses certifications in Scrum and Kanban methodologies.

Software Engineer specializing in backend development demonstrates extensive expertise in technology and innovation. The role involves developing, researching, and implementing new features within the technological domain. Demonstrates strong knowledge in design patterns, code quality assurance, and collaboration with product teams to ensure projects surpass end-user expectations.

Proficiency spans across technologies such as NodeJS, TypeScript, PostgreSQL, and messaging systems like BullMQ, with substantial experience in blockchain integrations. Contributions include maintaining Continuous Integration/Continuous Deployment (CI/CD) practices using GitHub Actions and facilitating deployments through Kubernetes and Docker. Additional experience encompasses event-driven architecture and working with a suite of AWS services such as Lambda, SNS, SQS, EventBridge, and DynamoDB.

Committed to continuous skill enhancement and pursuing new opportunities in the technology landscape.

With a robust academic foundation in Physical Engineering and Information Systems, coupled with a professional focus on Analysis and Development of Systems, this individual exhibits a dedicated passion for embracing challenges and innovations. The academic journey commenced at UFVJM, followed by studies at IFNMG, and later pivoted to distance learning to align with professional commitments. Demonstrating a strong ability to adapt to diverse environments, this person has acquired hands-on experience in developing IoT solutions and applications utilizing platforms and technologies such as Flutter, Node.js, and AWS IoT. Currently, they seek to leverage their expertise and passion in a dynamic setting that encourages both personal and professional advancement, aiming to contribute meaningfully to future endeavors.

A seasoned software engineer with eight years of programming experience, currently dedicated to addressing real-world technological challenges through innovative solutions. Professional journey includes founding a software development company, driven by a passion for problem-solving. Additionally, engaged in game development, utilizing advanced platforms such as Unreal Engine 5 and Unity.

Sherpadesk is a helpdesk and customer support software that offers ticketing, time tracking, invoicing, and asset management solutions to streamline support operations and improve service delivery.

A Sherpadesk expert must have skills in ticketing system management, time tracking, invoicing processes, and asset management. Proficiency in integrating Sherpadesk with other software tools and familiarity with its reporting and analytics features are also essential.

How to hire a Sherpadesk expert

Sherpadesk was created in 2001 to provide businesses with a comprehensive helpdesk and customer support solution. It evolved over the years to include features like ticketing, time tracking, invoicing, and asset management, aiming to streamline support operations and enhance service delivery.

About Sherpadesk

Strengths of Sherpadesk include its comprehensive feature set, ease of use, and integration capabilities. Weaknesses may involve scalability issues for larger enterprises and occasional performance lags. Competitors include Zendesk, Freshdesk, and Jira Service Management.

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About Sherpadesk

How to hire a Sherpadesk expert

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