Sprinklr Modern Care is a customer service platform that leverages AI to provide unified customer support across various digital channels. It helps businesses manage and resolve customer inquiries efficiently by integrating social media, messaging apps, live chat, and more into a single interface.
Top 5*
Customer Support
About Sprinklr Modern Care
Sprinklr Modern Care was developed as part of Sprinklr's comprehensive customer experience management platform. It was created to address the growing need for businesses to manage customer interactions across multiple digital channels efficiently. The platform evolved to incorporate AI and automation features, enhancing its ability to provide seamless and effective customer support.
Strengths of Sprinklr Modern Care include its robust AI capabilities, unified interface for multiple channels, and scalability. Weaknesses may involve a steep learning curve and potentially high costs for smaller businesses. Competitors include Zendesk, Salesforce Service Cloud, and Freshdesk.
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How to hire a Sprinklr Modern Care expert
A Sprinklr Modern Care expert must have skills in AI and machine learning, proficiency in managing social media and digital communication channels, experience with CRM systems, and the ability to analyze customer data. Familiarity with automation tools and integration capabilities is also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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