Sugar Serve

Software Developer with an extensive background in Computer Science since 2014, specializing in firmware cybersecurity, data science, cloud computing, Salesforce, and embedded systems. Development of low-level applications for hardware component control, including initialization, communication, and security. Proficiency in C, UEFI, BIOS, EDK2, cryptography, firmware development, and drivers, particularly within the sphere of cybersecurity engineering to safeguard computer systems.

As a Data Scientist and Data Engineer, the focus has been on statistical data modeling, analysis, and maintaining data pipelines. Expertise in Spark, Python, Docker technologies and serverless architectures using AWS services like Glue, Lambda, Amazon S3, EMR, and SKS for big data analytics.

Contributions as an R&D developer include the creation of new BIOS functionalities aimed at managing hardware components of devices while ensuring the communication of potential hardware issues to operating systems and manufacturers. Application development for hardware diagnostics and firmware management is also within the expertise.

Experience within an innovation team on Industry 4.0 projects includes the implementation of new ideas using embedded systems and IoT, from development and lab testing to production deployment. This includes the review of technical specifications and documentation writing. Salesforce application development using Apex language is also part of the skill set.

Developed new features for Point-of-Sale (POS) terminal applications and provided support and bug fixes for new system versions, utilizing skills in C, C++, and Android development tailored towards POS system enhancements.

Data Engineer leveraging data for practical solutions. Holder of a degree in Systems Analysis and Development from Faculdade de Informática e Administração Paulista. Proficient in data processing with Apache Spark, Python, SQL, and the AWS ecosystem, including EMR, S3, EC2, Lambda, Glue, Athena, Redshift, DynamoDB, and ECS. Hands-on experience includes Salesforce, Databricks, Airflow, Apache NiFi, and automation and CI/CD tools such as CloudFormation and Jenkins. Skilled in creating and monitoring dashboards with Grafana, developing chatbots, IoT technologies, and using data visualization tools like Quicksight, Qlik, PowerBI, and Tableau. Familiar with Agile methodologies. AWS Developer - Associate certified and currently pursuing AWS Data Engineer - Associate certification. Actively improving English communication skills with confidence in listening, reading, and writing.

Support Analyst with extensive expertise in delivering user support, adept at resolving both software and network-related issues. Focused on actively contributing to the enhancement of IT infrastructure to ensure high levels of user satisfaction and process efficiency. Committed to effective collaboration with internal teams to identify IT requirements for various projects and maintaining productive interactions with suppliers and technological partners.

Expert in technology with over 20 years of experience, including a 12-year focus on E-commerce and digital platforms within major retail companies. Demonstrated competence in digital transformation for online retail, encompassing recruitment, training, and management of software development teams for digital products. Proven track record in digital product management from inception to maintenance, with a strong focus on setting objectives, goals, and key metrics for products and squads, while closely monitoring these indicators with stakeholders and teams. Skilled in managing large, multidisciplinary, and multifunctional teams, as well as internal and external service providers, alongside adept contract negotiations and budget management. Proficient in applying Agile methodologies, including the implementation and readjustment of Scrum and Kanban frameworks, as well as custom methods. Adept at handling projects that integrate physical retail with digital platforms, supporting the operation and evolution of E-commerce systems, Omni-Channel strategies, and integrated platforms. Experienced in solving complex problems across various operations and developing new sales channels. Well-versed in crisis management, problem resolution, and team scalability during critical retail periods such as Black Friday. Expertise in E-commerce platforms, including Vtex, SalesForce Commerce Cloud, and OMS Linx, along with familiarity with digital product tools such as Google Analytics, Tag Manager, Hotjar, and Jira. Technical background focused on front-end systems, including code performance, mobile testing, A/B testing, SEO, prototyping, and responsiveness using HTML, CSS, JavaScript, and APIs.

A programming professional emphasizing teamwork and innovative initiatives, dedicated to adopting a comprehensive perspective to bridge various company areas for fostering innovative solutions. Holds a degree in Business Management and Innovation, blending technical expertise with strategic business acumen. Recent focus has been directed towards Salesforce, leveraging both technological and business insights accrued over the past two years.

Possessing extensive experience in the technology sector, the professional specializes in process optimization and the dissemination of best practices related to agility. Their expertise encompasses governance and agility, focusing on tasks such as process mapping, conceptual promotion of agility, team assessments, metric analysis, and the configuration of management tools. A strong motivation derived from overcoming challenges consistently drives their pursuit of objectives.

In 2022, the individual participated in an exchange program in England, where they immersed themselves in both the local culture and the English language. Initially possessing basic English proficiency, they achieved an intermediate level by the end of the program and have continued their studies with the aim of attaining fluency.

Carolina is an Operations Analyst with a strong customer success and account management background. She has managed accounts, overseen logistics, and helped ensure customer satisfaction for over two decades.

A dual citizen of Portugal and Brazil, possessing six years of professional experience as a computer engineer in the domain of business intelligence. Expertise includes the development of business intelligence solutions, dashboard creation, data manipulation, and system integrations, with a keen analytical approach and a passion for data.

Academic credentials include a Bachelor's degree in Computer Engineering from Metodista University São Paulo (2018) and a Postgraduate degree in Data Science with a focus on Big Data Analytics from Mackenzie University São Paulo (2020). Professional certifications encompass Tableau Specialist (ID 999441) and Google Analytics (ID 53844274). Proficient in Power BI, Tableau, and Google Data Studio, with a working knowledge of QlikView, QlikSense, and SpotFire. Achieved multiple Business Intelligence badges from Tableau, namely Tableau Analyst, Developer, Author, Consumer, Data Scientist, Designer, and Executive Sponsor.

Proficient in advanced English, with ongoing coursework to further language skills. General competencies cover system engineering, documentation, electronic devices, computer networks, software architecture, and calculus. Extensive experience with ERP systems, data-driven decision-making, programming logic, MIS, UML, business intelligence requirements gathering, data mining, statistical analysis, data strategy, data collection, big data processing, and a range of analytical tools, including Microsoft Excel, Tableau Desktop, Google Data Studio, Qlik, Tableau Prep, Talend, Pentaho Data Integration, Looker, Power Query, and Tableau Public.

Database expertise includes MySQL, Oracle 11g/12g, SQL Server 2008/2016, HP Vertica, Amazon Redshift (AWS), Amazon Athena, Hadoop, Azure, and Databricks.