Talkdesk is a cloud-based contact center software that enables businesses to provide exceptional customer service. It offers features like automated call distribution, interactive voice response, and real-time reporting to enhance customer interactions and improve operational efficiency.
Top 5*
Customer Support
About Talkdesk
Talkdesk was created in 2011 to address the need for a more flexible and scalable contact center solution. It aimed to provide businesses with advanced customer service tools through a cloud-based platform, improving efficiency and customer satisfaction.
Strengths of Talkdesk include its user-friendly interface, robust integration capabilities, and comprehensive analytics. Weaknesses may involve higher costs for small businesses and occasional technical issues. Competitors include Zendesk, Five9, and Genesys.
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How to hire a Talkdesk expert
A Talkdesk expert must have skills in cloud computing, CRM integration, VoIP technology, and familiarity with APIs. Proficiency in data analytics and experience with contact center operations are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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