Vision Helpdesk is a customer support software that offers help desk, multi-company help desk, and IT service desk solutions. It allows businesses to manage customer support tickets, automate workflows, and provide multi-channel support through email, chat, phone, and social media.
Top 5*
Customer Support
About Vision Helpdesk
Vision Helpdesk was created in 2007 to provide businesses with a comprehensive customer support solution. It aimed to streamline the management of customer inquiries and support tickets across various channels, enhancing efficiency and customer satisfaction.
Strengths of Vision Helpdesk include multi-channel support, automation features, and scalability. Weaknesses may involve a learning curve for new users and occasional performance issues. Competitors include Zendesk, Freshdesk, and ServiceNow.
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How to hire a Vision Helpdesk expert
A Vision Helpdesk expert must have skills in ticket management, workflow automation, and multi-channel support integration. They should also be proficient in using APIs, configuring SLA policies, and customizing the help desk interface. Knowledge of ITIL processes is beneficial for IT service desk modules.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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