Zoho Phonebridge is an integrated telephony platform that connects various third-party telephony providers with Zoho's suite of applications, enabling seamless communication and call management. It allows users to make, receive, and log calls directly within Zoho CRM, enhancing productivity and streamlining customer interactions.
Zoho Phonebridge
Zoho Phonebridge is an integrated telephony platform that connects various third-party telephony providers with Zoho's suite of applications, enabling seamless communication and call management. It allows users to make, receive, and log calls directly within Zoho CRM, enhancing productivity and streamlining customer interactions.
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About Zoho Phonebridge
Zoho Phonebridge was developed by Zoho Corporation to integrate telephony services with its suite of business applications. It aimed to enhance customer relationship management by allowing users to handle calls directly within the Zoho ecosystem. The exact year of its creation and specific individuals involved were not publicly detailed, but it evolved as part of Zoho's broader strategy to offer comprehensive business solutions.
Strengths of Zoho Phonebridge include seamless integration with Zoho applications, ease of use, and enhanced call management capabilities. Weaknesses include limited compatibility with non-Zoho applications and potential reliance on third-party telephony providers. Competitors include RingCentral, Twilio, and Aircall.
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How to hire a Zoho Phonebridge expert
A Zoho Phonebridge expert must have skills in CRM integration, VoIP technology, API utilization, telephony systems, and proficiency in configuring and troubleshooting Zoho applications. Knowledge of scripting languages for custom workflows and experience with third-party telephony providers are also essential.
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