Microsoft Dynamics 365 CRM is a cloud-based customer relationship management solution that helps businesses manage their sales, marketing, and customer service operations. It integrates data and processes to enhance customer interactions, improve sales productivity, streamline service delivery, and provide actionable insights through advanced analytics.

About Microsoft Dynamics 365 Crm
Microsoft Dynamics 365 CRM was launched in 2016 by Microsoft as a part of its Dynamics 365 suite. It combined the capabilities of Dynamics CRM and ERP systems to provide a comprehensive business solution aimed at improving customer relationship management and operational efficiency. The platform evolved from earlier versions of Microsoft Dynamics CRM, which had been developed to help businesses streamline their sales, marketing, and service processes.
Strengths of Microsoft Dynamics 365 CRM include seamless integration with other Microsoft products, robust customization options, and comprehensive analytics capabilities. Weaknesses include a steep learning curve and potentially high costs for full-featured implementations. Key competitors are Salesforce, Oracle CRM, and SAP Customer Experience.
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How to hire a Microsoft Dynamics 365 Crm expert
A Microsoft Dynamics 365 CRM expert must have skills in configuring and customizing the platform, proficiency in Power Platform tools like Power Automate and Power Apps, knowledge of Common Data Service (CDS), experience with Dynamics 365 APIs for integration, and a strong understanding of data modeling and analytics within the CRM environment.

Jefferson R.
Skills
Passionate about technology and engineering from a young age, early experiments involved creating electrical circuits that powered light bulbs and motors. This early interest led to enrollment in the competitive Mechatronics Engineering program at the University of Brasília (UnB) in 2006. The coursework included robotics, programming, electronic circuits, and automation. Extracurricular activities included ballroom dance classes, extensive studies in Japanese, participation in the junior company, involvement in the robot soccer team, and contribution to two scientific initiation projects, resulting in the publication of a poster and an article at a conference. The culmination of these efforts was an award for the highest grade in the class and acceptance into a master’s program at the same institution.
The master's program included an exchange to Ukraine to study rocket and satellite construction technologies, where the initial phase of the master’s project began. The project concluded in Brazil, leading to the publication of two articles in international conferences, two in journals, and a book on satellite attitude control systems.
Professional experience includes developing algorithms for a robot used in environmental monitoring in the Amazon, utilizing C/C++, Python, and ROS for programming. Subsequently, expertise expanded through a role that involved contributing to company growth from inception to achieving substantial annual revenue. Responsibilities encompassed coding algorithms in C++, R, and C#, international representation at events, project management, providing support and training, leading teams, engaging in strategic planning, managing departments, and coordinating the opening of new company branches. The multifaceted experience has fostered a flexible, engaged, and committed professional approach dedicated to the success of the company, projects, and clients.

João P.
Skills
Professional with over 29 years of experience in developing computer solutions, encompassing management, analysis, development, implementation, and training of integrated computer systems. Demonstrates a strong commitment to work, attention to detail, organizational skills, and problem-solving abilities. Exhibits leadership qualities, a calm and resolute nature, and a dynamic personality, alongside excellent interpersonal relationships and self-taught capabilities. Current focus lies in the development of mobile applications and specialization in Dart/Flutter.

Oséias M.
Skills
A software testing professional with five years of industry experience, possessing significant expertise in quality assurance across all phases of the software development lifecycle. Demonstrates strong proficiency in various tools and technologies, notably Tricentis Tosca, Selenium, Puppeteer, and JavaScript.
Possessing advanced skills in Tricentis Tosca, the individual excels in implementing and optimizing testing processes, enhancing project efficiency and reliability. Their competency in automation testing using tools such as Selenium, Puppeteer, and JUnit, has led to the successful acceleration of software delivery without compromising stability. An adherence to high-quality standards is evidenced by CTFL certification and a proactive approach to addressing quality challenges.
This professional's comprehensive experience includes integrated testing with complex systems such as SAP and Salesforce, ensuring seamless interoperability and functionality. Key contributions to past projects include the development of effective testing strategies that resulted in substantial defect reduction and improved customer satisfaction. Additionally, their involvement in automation projects has markedly increased operational efficiency, leading to faster and safer software deliveries.
Demonstrating a genuine enthusiasm for quality assurance, this professional is keen to engage with like-minded practitioners to discover new opportunities for enhancing quality standards in software development.

Raquel D.
Skills
With a strong strategic mind and a flair for fostering innovation, I excel in driving growth within organizations. My expertise in shaping digital culture and understanding the nuances of international relations allows me to navigate and leverage global markets effectively. Throughout my career, I have consistently demonstrated an ability to conceptualize and implement strategies that lead to sustainable development and competitive advantage in the digital age.

Lorival S.
Skills
A mechanical engineering graduate specializing in identifying opportunities for procedural improvement and optimization, with a focus on developing data-driven solutions and generating quality indicators. Expertise includes implementing data audits and formulating strategic insights and planning. Demonstrates resilience in adapting to organizational realities. Currently serves as a Data Analyst, innovating in indicator generation, developing and maintaining data pipelines, integrating technology into team processes, and providing training for team members. Experience spans tools and platforms such as Continuous Improvement methodologies, Power BI, Data Studio (Looker), Excel/VBA, R, Python, Salesforce, SQL, and Business Intelligence, enabling the resolution of complex business and management challenges with advanced solutions.

Caio F.
Skills
A dual citizen of Portugal and Brazil, possessing six years of professional experience as a computer engineer in the domain of business intelligence. Expertise includes the development of business intelligence solutions, dashboard creation, data manipulation, and system integrations, with a keen analytical approach and a passion for data.
Academic credentials include a Bachelor's degree in Computer Engineering from Metodista University São Paulo (2018) and a Postgraduate degree in Data Science with a focus on Big Data Analytics from Mackenzie University São Paulo (2020). Professional certifications encompass Tableau Specialist (ID 999441) and Google Analytics (ID 53844274). Proficient in Power BI, Tableau, and Google Data Studio, with a working knowledge of QlikView, QlikSense, and SpotFire. Achieved multiple Business Intelligence badges from Tableau, namely Tableau Analyst, Developer, Author, Consumer, Data Scientist, Designer, and Executive Sponsor.
Proficient in advanced English, with ongoing coursework to further language skills. General competencies cover system engineering, documentation, electronic devices, computer networks, software architecture, and calculus. Extensive experience with ERP systems, data-driven decision-making, programming logic, MIS, UML, business intelligence requirements gathering, data mining, statistical analysis, data strategy, data collection, big data processing, and a range of analytical tools, including Microsoft Excel, Tableau Desktop, Google Data Studio, Qlik, Tableau Prep, Talend, Pentaho Data Integration, Looker, Power Query, and Tableau Public.
Database expertise includes MySQL, Oracle 11g/12g, SQL Server 2008/2016, HP Vertica, Amazon Redshift (AWS), Amazon Athena, Hadoop, Azure, and Databricks.

Francisco B.
Skills
Francisco is an Industrial Engineer with four years of experience as a Product Manager. He specializes in increasing conversion rates through engagement strategies and creating cross-sell opportunities across B2B and B2C channels.

Luana S.
Skills
Professional with eight years of experience in ERP systems implementation and object-oriented programming, including developing APIs and web platforms using Java, JavaScript, and JSX. Proficient in utilizing various integrated development environments and tools such as Eclipse, NetBeans, Wildfly, Visual Studio Code, and Insomnia, as well as technologies like React Native, npm, yarn, and Node.js. Demonstrates expertise in integrating new solutions with legacy systems. Additionally, possesses considerable knowledge in business intelligence tools, including the utilization of Totvs Analycts Godata and Microsoft's Microstrategy, for the purpose of gathering and developing business intelligence across various sectors and areas.
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