Glossary>CRM>Zoho Crm

Zoho Crm

Zoho CRM is a cloud-based customer relationship management software designed to help businesses manage their sales, marketing, and customer support activities. It provides tools for lead management, contact management, sales automation, workflow automation, analytics, and reporting to enhance customer interactions and drive business growth.

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About Zoho Crm

Zoho CRM was created in 2005 by Zoho Corporation to provide businesses with a comprehensive tool for managing customer relationships. It aimed to streamline sales, marketing, and support processes, enabling companies to enhance customer interactions and improve operational efficiency.

Strengths of Zoho CRM include its affordability, extensive customization options, and integration capabilities with other Zoho products. Weaknesses involve a steep learning curve for new users and occasional performance issues. Competitors include Salesforce, HubSpot CRM, and Microsoft Dynamics 365.

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How to hire a Zoho Crm expert

A Zoho CRM expert must have skills in configuring and customizing Zoho CRM modules, creating and managing workflows, integrating third-party applications through APIs, utilizing Zoho Creator for custom app development, and generating detailed reports and analytics.

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