Freshworks CRM

Information Technology and Project Management professional with over 20 years of experience in the finance, healthcare services sectors, and system development consultancy. Specializes in deploying integrated management systems, automation tools, robotics, and integration solutions such as ERP, CRM, HCM, and ITSM. Demonstrates proficiency in process mapping utilizing BPMN, adherence to ITIL standards, and the application of Project Model Canvas. Excels in implementing Kanban and Trello alongside Agile methodologies, including SCRUM, to enhance operational efficiency and profitability through process optimization or automation. Holds certifications in SCRUM SFC, inbound marketing techniques from HubSpot Academy, and project management and customer relationship management from Bitrix24 via Br24 Academy.

A programming professional emphasizing teamwork and innovative initiatives, dedicated to adopting a comprehensive perspective to bridge various company areas for fostering innovative solutions. Holds a degree in Business Management and Innovation, blending technical expertise with strategic business acumen. Recent focus has been directed towards Salesforce, leveraging both technological and business insights accrued over the past two years.

Roberto has over 18 years over experience in the tech industry. He has served as a Rational Tool Specialist, Process Consultant, Senior DevOps Engineer, and DevOps Manager.

A software testing professional with five years of industry experience, possessing significant expertise in quality assurance across all phases of the software development lifecycle. Demonstrates strong proficiency in various tools and technologies, notably Tricentis Tosca, Selenium, Puppeteer, and JavaScript.

Possessing advanced skills in Tricentis Tosca, the individual excels in implementing and optimizing testing processes, enhancing project efficiency and reliability. Their competency in automation testing using tools such as Selenium, Puppeteer, and JUnit, has led to the successful acceleration of software delivery without compromising stability. An adherence to high-quality standards is evidenced by CTFL certification and a proactive approach to addressing quality challenges.

This professional's comprehensive experience includes integrated testing with complex systems such as SAP and Salesforce, ensuring seamless interoperability and functionality. Key contributions to past projects include the development of effective testing strategies that resulted in substantial defect reduction and improved customer satisfaction. Additionally, their involvement in automation projects has markedly increased operational efficiency, leading to faster and safer software deliveries.

Demonstrating a genuine enthusiasm for quality assurance, this professional is keen to engage with like-minded practitioners to discover new opportunities for enhancing quality standards in software development.

Boasting a cumulative three-year tenure in the technology sector, encompassing an initial internship and subsequent two years of experience as a systems analyst, the candidate has recently engaged in a project involving pivotal market technologies. This project spans critical components such as AWS, Salesforce, Azure, and other DevOps tools.

A Data Scientist in training with a degree in Actuarial Science obtained in 2022. Possesses practical experience as a data analyst, demonstrating proficiency in SQL, Python, Numpy, Pandas, and Seaborn. Additional expertise includes the CRISP-DM methodology, Statistics, Mathematics, PySpark, and Azure. Noted for strong collaboration, effective teamwork, and problem-solving abilities.

A Business Analyst with extensive expertise in leading sales governance initiatives and developing effective sales processes to enhance inbound and outbound sales, including systems for lead nurturing, capture, and selection. Successfully created innovative products by integrating disparate services into cohesive and streamlined solutions.

In the capacity of Product Manager and Owner, responsibilities encompassed product conception through comprehensive market research and surveys, as well as overseeing development, management, and maintenance teams.

Proficient in SQL and Python.

A dual citizen of Portugal and Brazil, possessing six years of professional experience as a computer engineer in the domain of business intelligence. Expertise includes the development of business intelligence solutions, dashboard creation, data manipulation, and system integrations, with a keen analytical approach and a passion for data.

Academic credentials include a Bachelor's degree in Computer Engineering from Metodista University São Paulo (2018) and a Postgraduate degree in Data Science with a focus on Big Data Analytics from Mackenzie University São Paulo (2020). Professional certifications encompass Tableau Specialist (ID 999441) and Google Analytics (ID 53844274). Proficient in Power BI, Tableau, and Google Data Studio, with a working knowledge of QlikView, QlikSense, and SpotFire. Achieved multiple Business Intelligence badges from Tableau, namely Tableau Analyst, Developer, Author, Consumer, Data Scientist, Designer, and Executive Sponsor.

Proficient in advanced English, with ongoing coursework to further language skills. General competencies cover system engineering, documentation, electronic devices, computer networks, software architecture, and calculus. Extensive experience with ERP systems, data-driven decision-making, programming logic, MIS, UML, business intelligence requirements gathering, data mining, statistical analysis, data strategy, data collection, big data processing, and a range of analytical tools, including Microsoft Excel, Tableau Desktop, Google Data Studio, Qlik, Tableau Prep, Talend, Pentaho Data Integration, Looker, Power Query, and Tableau Public.

Database expertise includes MySQL, Oracle 11g/12g, SQL Server 2008/2016, HP Vertica, Amazon Redshift (AWS), Amazon Athena, Hadoop, Azure, and Databricks.