Support Analyst with extensive expertise in delivering user support, adept at resolving both software and network-related issues. Focused on actively contributing to the enhancement of IT infrastructure to ensure high levels of user satisfaction and process efficiency. Committed to effective collaboration with internal teams to identify IT requirements for various projects and maintaining productive interactions with suppliers and technological partners.

Professional with over 29 years of experience in developing computer solutions, encompassing management, analysis, development, implementation, and training of integrated computer systems. Demonstrates a strong commitment to work, attention to detail, organizational skills, and problem-solving abilities. Exhibits leadership qualities, a calm and resolute nature, and a dynamic personality, alongside excellent interpersonal relationships and self-taught capabilities. Current focus lies in the development of mobile applications and specialization in Dart/Flutter.

Boasting a cumulative three-year tenure in the technology sector, encompassing an initial internship and subsequent two years of experience as a systems analyst, the candidate has recently engaged in a project involving pivotal market technologies. This project spans critical components such as AWS, Salesforce, Azure, and other DevOps tools.

A Business Analyst with extensive expertise in leading sales governance initiatives and developing effective sales processes to enhance inbound and outbound sales, including systems for lead nurturing, capture, and selection. Successfully created innovative products by integrating disparate services into cohesive and streamlined solutions.

In the capacity of Product Manager and Owner, responsibilities encompassed product conception through comprehensive market research and surveys, as well as overseeing development, management, and maintenance teams.

Proficient in SQL and Python.

Possessing extensive experience in the technology sector, the professional specializes in process optimization and the dissemination of best practices related to agility. Their expertise encompasses governance and agility, focusing on tasks such as process mapping, conceptual promotion of agility, team assessments, metric analysis, and the configuration of management tools. A strong motivation derived from overcoming challenges consistently drives their pursuit of objectives.

In 2022, the individual participated in an exchange program in England, where they immersed themselves in both the local culture and the English language. Initially possessing basic English proficiency, they achieved an intermediate level by the end of the program and have continued their studies with the aim of attaining fluency.

Roberto has over 18 years over experience in the tech industry. He has served as a Rational Tool Specialist, Process Consultant, Senior DevOps Engineer, and DevOps Manager.

A full stack developer specializing in creating robust web applications with a keen interest in continuously expanding technical knowledge. Proficient in working with React and NodeJS frameworks, with expertise in Express, Prisma, Swagger, TypeScript, Redux, Material UI, Styled Components, Storybook, Testing Library, Cypress, Intl, and PostgreSQL.

With a strong strategic mind and a flair for fostering innovation, I excel in driving growth within organizations. My expertise in shaping digital culture and understanding the nuances of international relations allows me to navigate and leverage global markets effectively. Throughout my career, I have consistently demonstrated an ability to conceptualize and implement strategies that lead to sustainable development and competitive advantage in the digital age.

Nimble is a customer relationship management (CRM) tool designed to help businesses manage their contacts, communications, and sales processes. It integrates with various social media platforms and email services to provide a comprehensive view of customer interactions, enabling users to track leads, automate workflows, and enhance customer engagement.

A Nimble expert must have skills in CRM configuration, data import/export, and integration with social media platforms and email services. Proficiency in using Nimble's contact management and sales pipeline features, as well as experience with workflow automation within the platform, is essential. Knowledge of API usage for custom integrations can also be beneficial.

How to hire a Nimble expert

Nimble was created in 2009 by Jon Ferrara, who previously co-founded GoldMine Software. It was developed to address the need for a more integrated and social approach to customer relationship management, combining contacts, communications, and social media interactions into a single platform to streamline business processes and improve customer engagement.

About Nimble

Strengths of Nimble include its strong social media integration, ease of use, and comprehensive contact management features. Weaknesses involve limited customization options and fewer advanced features compared to some other CRMs. Competitors include 

Nimble

Top 5*

CRM

About Nimble

How to hire a Nimble expert

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