M1 By Eci Software Solutions

Dynamic and determined professional with a focus on innovation and process improvements within corporate environments. Extensive experience encompasses project management in Rollout, Implementations, Data Migration, and system restructurings of ERP (SAP), along with support in multinational contexts. Holds SAP Certified Application Associate credentials in SAP S/4HANA Sourcing and Procurement (1709) and Procurement with SAP ERP 6.0 EhP 6.

Eduardo is a System Administrator with 23 years of experience in the IT industry. Specializing in Windows environments, Eduardo's experience spans Active Directory, AWS, GCP, Microsoft technologies, VMware, and Kubernetes.

A Business Analyst with extensive expertise in leading sales governance initiatives and developing effective sales processes to enhance inbound and outbound sales, including systems for lead nurturing, capture, and selection. Successfully created innovative products by integrating disparate services into cohesive and streamlined solutions.

In the capacity of Product Manager and Owner, responsibilities encompassed product conception through comprehensive market research and surveys, as well as overseeing development, management, and maintenance teams.

Proficient in SQL and Python.

A professional with robust expertise in Agile Methodology, a solid foundation in Business Administration, and advanced specializations in Project Management, Information Systems, and Agile Software Development, currently advancing academic pursuits through an MBA in Customer Experience. Demonstrates a comprehensive skill set that integrates Product Management, Technology, Data Analysis, and User Experience (UX) to craft bespoke frameworks, workflows, and solutions tailored to meet specific client or user requirements. Holds the position of Head of Client Service with a commitment to community engagement through mentoring programs dedicated to supporting women in technology and agility. In personal time, engages in cycling, spending time with a pet dog, gardening with an expansive collection of plants, and preparing meals for family gatherings.

Information Technology and Project Management professional with over 20 years of experience in the finance, healthcare services sectors, and system development consultancy. Specializes in deploying integrated management systems, automation tools, robotics, and integration solutions such as ERP, CRM, HCM, and ITSM. Demonstrates proficiency in process mapping utilizing BPMN, adherence to ITIL standards, and the application of Project Model Canvas. Excels in implementing Kanban and Trello alongside Agile methodologies, including SCRUM, to enhance operational efficiency and profitability through process optimization or automation. Holds certifications in SCRUM SFC, inbound marketing techniques from HubSpot Academy, and project management and customer relationship management from Bitrix24 via Br24 Academy.

A seasoned professional with two decades of expertise in comprehensive Business Intelligence (BI) projects, encompassing all phases from Data Management and Data Warehousing to the delivery of final dashboards. Proficiencies include data gathering, dimensional modeling, ETL processes, and dashboard creation. Additionally, the individual has served in an architectural role, offering team support and contributing innovative ideas and solutions.

With four decades of experience in the field, professional practice spans numerous market segments including banking, finance, insurance, government, multinational corporations, television, consulting, industry, retail, and telecommunications. A consistent approach involves discretion, responsibility, transparency, alignment with client business objectives, and a stringent focus on deadlines and goals.

Possessing a postgraduate degree in Business Intelligence with a specialization in Big Data obtained in 2020, a bachelor's degree in Information Systems completed in 2014, and a technical qualification in Information Technology awarded in 2009, this professional has accumulated a decade of experience in IT infrastructure and systems support. Currently serving as a JIRA Administrator and Consultant for Cloud and Data Center Solutions, the role encompasses support, configuration, updates, and customization of Atlassian products. With a strong enthusiasm for new technologies and project management, the professional also holds a keen interest in acquiring knowledge and engaging in sports.