Usabilla

Usabilla is a customer feedback tool that enables businesses to collect user insights directly from their digital platforms, such as websites and mobile apps. It allows organizations to gather real-time feedback through surveys, feedback buttons, and targeted campaigns to enhance user experience and optimize digital interactions.

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About Usabilla

Usabilla was created in 2009 to provide businesses with a tool to gather real-time user feedback and improve digital experiences. It was developed to address the need for actionable insights from users interacting with websites and mobile applications, helping organizations enhance their digital platforms based on direct customer input.

Usabilla's strengths included user-friendly interface, real-time feedback collection, and integration capabilities with various platforms. Weaknesses involved limited advanced analytics features and dependency on user engagement for feedback. Competitors included Qualtrics, Medallia, and SurveyMonkey, which offered similar customer feedback solutions.

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How to hire a Usabilla expert

A Usabilla expert must have skills in web analytics, understanding of customer feedback mechanisms, and proficiency in configuring and managing feedback campaigns. They should be adept at integrating Usabilla with other digital tools and platforms, analyzing feedback data for actionable insights, and customizing surveys to align with business objectives.

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